Privacy policy

1. Introduction

Welcome to SMPL SKIN South Africa. This Privacy Policy explains how personal information is collected, used, disclosed, and safeguarded when you visit or make a purchase through the SMPL SKIN South Africa website.

SMPL SKIN South Africa operates as an authorised seller and distributor of SMPL SKIN products within South Africa. References to “we”, “us”, or “our” in this policy refer to SMPL SKIN South Africa, operating under the SMPL SKIN brand.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

Full name
Email address
Phone number
Shipping and billing address
Payment and transaction details
Account login information (if applicable)

This information is collected when you place an order, create an account, subscribe to communications, or contact us.

Non-Personal Information

We may automatically collect non-identifiable information such as:

IP address
Browser type
Device information
Pages visited and interaction data

This information helps us improve website functionality, performance, and user experience.

3. How We Use Your Information

We use your information to:

Process and fulfil orders
Communicate with you regarding purchases, deliveries, or enquiries
Provide customer support
Improve our products, services, and website functionality
Send marketing communications where consent has been provided

Non-personal information may be used for analytics, reporting, and optimisation purposes.

4. Legal Basis for Processing (POPIA & GDPR Principles)

We process personal information based on one or more of the following lawful grounds:

Performance of a contract (e.g. fulfilling your order)
Your consent (e.g. marketing communications)
Legal obligations
Legitimate business interests, where such interests do not override your rights

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorised access, loss, misuse, or disclosure.

While we take data protection seriously, no method of transmission over the internet is completely secure, and absolute security cannot be guaranteed.

6. Third-Party Services

We may use trusted third-party service providers, including but not limited to:

Payment processors
E-commerce platforms
Logistics and delivery partners
Analytics and marketing tools

These third parties only receive information necessary to perform their services and are required to handle your data in accordance with applicable privacy laws.

Each third party may have its own privacy policy, which we encourage you to review.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionalities.

8. Your Rights

In accordance with applicable data protection laws, including South Africa’s Protection of Personal Information Act (POPIA), you have the right to:

Access your personal information
Request correction or updates to your information
Request deletion of your personal information
Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details provided below.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.

We encourage you to review this policy periodically.