Terms of service

1. Overview

This website is operated by SMPL SKIN South Africa, an authorised seller and distributor of SMPL SKIN products within South Africa. Throughout the site, the terms “we”, “us”, and “our” refer to SMPL SKIN South Africa.

By visiting our website or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of Service, including any additional policies referenced herein.

If you do not agree to these terms, you may not access the website or use our services.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in South Africa or have consent from a legal guardian.

3. Products & Services

All products displayed on this website are subject to availability.
We reserve the right to:

  • Limit quantities purchased per order

  • Discontinue products at any time

  • Modify product descriptions, pricing, or availability without prior notice

We make every effort to display product information accurately. However, we do not guarantee that descriptions, images, or other content are error-free.

4. Pricing & Payments

All prices are displayed in South African Rand (ZAR) unless otherwise stated.

We reserve the right to:

  • Change pricing at any time without notice

  • Correct pricing errors, even after an order has been placed

Payments are processed through secure third-party payment providers. We do not store or have access to full payment card details.

5. Orders & Acceptance

An order confirmation does not constitute acceptance of your order.
We reserve the right to:

  • Cancel or refuse any order at our discretion

  • Limit or prohibit orders that appear to be placed by resellers, distributors, or automated systems

If an order is cancelled after payment has been processed, a refund will be issued in accordance with our Return & Refund Policy.

6. Shipping & Delivery

Delivery times provided are estimates only and may vary due to factors beyond our control.

SMPL SKIN South Africa is not liable for delays caused by:

  • Courier partners

  • Force majeure events

  • Incorrect delivery information provided by the customer

Risk of loss passes to the customer upon delivery.

7. Returns & Refunds

All returns, refunds, and cancellations are governed by our Return & Refund Policy, which forms part of these Terms of Service.

Due to hygiene reasons, opened or used skincare products are not eligible for return unless defective.

8. Consumer Rights (South Africa)

Nothing in these Terms of Service is intended to limit or exclude any rights you may have under the South African Consumer Protection Act (CPA).

Where applicable, statutory consumer rights will apply.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Trademarks

  • Product names

  • Text, images, and graphics

are the intellectual property of SMPL SKIN or its licensors and may not be used, reproduced, or distributed without prior written consent.

10. Prohibited Use

You may not use this website or its content:

  • For unlawful purposes

  • To infringe intellectual property rights

  • To transmit malware or malicious code

  • To interfere with the security or functionality of the website

We reserve the right to terminate access for violations of these terms.

11. Limitation of Liability

To the fullest extent permitted by law, SMPL SKIN South Africa shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our liability is limited to the value of the products purchased.

12. Indemnification

You agree to indemnify and hold harmless SMPL SKIN South Africa, its affiliates, partners, and service providers from any claims arising out of your breach of these Terms of Service or misuse of the website.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how personal information is collected and processed.

14. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of South African courts.

15. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect once posted on this page and will apply to future use of the website.

16. Contact Information

For any questions regarding these Terms of Service, please contact us at:

Email: info@smpl.skin
Brand: SMPL SKIN South Africa